Streamlining Operations for a Consumer Goods Manufacturer
Subject Area:
Strategic Leadership & Operational Support
Industry: Professional Services / SMB
The Problem
A mid-size consumer goods manufacturer was dealing with constant operational friction. Workflows varied by person, documentation was outdated or missing, and critical processes lived only in employees’ heads.
As a result, handoffs broke down, production slowed, and recurring quality issues surfaced. Teams were operating reactively, with no unified structure guiding procurement, production prep, or inventory handling.
The company needed clarity, standardization, and a cohesive operational backbone to support growth.
What We Did
Silverpeak conducted a comprehensive operational review spanning procurement, production staging, material movement, and cross-functional communication.
Key actions included:
Mapping current-state workflows to pinpoint delays, unclear responsibilities, and bottlenecked decision paths.
Redesigning the end-to-end operational flow to create predictable, streamlined movement of work and materials.
Creating clean, accessible SOPs and work instructions to replace outdated or tribal-knowledge processes.
Building RACIs for cross-functional teams so ownership was unambiguous and escalations followed a defined path.
Introducing a structured intake and prioritization system for new work to replace ad-hoc requests and constant interruptions.
Aligning procurement, production, and support teams under a shared, documented operating rhythm.
The Result
The impact was both immediate and measurable:
Handoff errors dropped by ~40%, reducing rework and quality concerns.
Production time stabilized, with fewer delays caused by missing materials or unclear next steps.
Internal escalations decreased, thanks to clear ownership and better communication paths.
Teams reported higher confidence and less stress as workflows became consistent and repeatable.
Silverpeak transformed the manufacturer’s operations from reactive and fragile to structured, predictable, and scalable—giving the organization the foundation it needed for long-term performance.
