Terms of service.

Terms & Conditions Last Updated: 11/22/2025

These Terms & Conditions (“Terms”) govern your use of this website and the consulting services provided by Silverpeak Strategies, a division of Blackwood Holdings Group LLC (“we,” “us,” “our”). By using this website or booking a consultation, you agree to these Terms.

1. Services Provided

Silverpeak Strategies provides business process, operations, supply chain, planning, logistics, and related consulting services. Consulting is offered through:

  • One-time paid consultations

  • Longer-term engagements (subject to a separate contract)

Website content, case studies, and resources are for informational purposes only and are not a substitute for professional advice.

2. Payment & Billing

Payment for consultations is due in full at the time of booking. All payments are securely processed by Stripe. Payments are in USD and may be subject to taxes or additional fees.

3. Refund Policy

  • Consultations are non-refundable.

  • If you need to reschedule, you must do so through Acuity before your appointment time.

4. Rescheduling and Cancellations

You may reschedule a consultation session up until 24 hours before the time of your appointment. Missed appointments are considered “no-shows” and are not refundable. For multi-week or long-term consulting, cancellation terms will be outlined in the separate engagement contract.

5. Client Responsibilities

You agree to:

  • Provide accurate information during consultations

  • Communicate your goals and needs clearly

  • Ensure you have the authority to engage consulting services

We are not responsible for decisions you make based on incomplete or inaccurate information provided by you.

6. Confidentiality

We maintain strict confidentiality regarding all client information, documents, communications, and business details shared during consulting sessions. Confidentiality exceptions apply only if required by law. We comply with relevant data protection laws.

7. Intellectual Property

All content on this website—including text, graphics, logos, case studies, and resources—is owned by Silverpeak Strategies, a division of Blackwood Holdings Group LLC. You may not reproduce, distribute, or modify any content without written permission. Any documents, templates, or deliverables created during a consulting engagement may be used internally within your business but may not be resold or redistributed.

8. Disclaimer of Guarantees

Consulting services provide recommendations, insights, and guidance based on the information available. We do not guarantee specific results, financial outcomes, performance improvements, or timelines. You retain full responsibility for decisions made based on our guidance.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to the amount paid for the services in question.

This limitation applies regardless of whether the claim is based on negligence, contract, or any other theory.

10. Third-Party Tools & Platforms

We use Acuity, Stripe, Squarespace, and Google Analytics. We are not responsible for outages, errors, or issues caused by those third-party providers. Users should review the terms of these third-party services.

11. Governing Law

These Terms are governed by the laws of the State of Wyoming. Any disputes arising from these Terms will be resolved in the courts of Wyoming.

12. Changes to Terms

We may update these Terms at any time. Your continued use of the website constitutes acceptance of changes. We will notify you of any significant changes via email or through a notice on our website.

13. Contact Us

For questions related to these Terms, contact: contact@blackwoodholdings.com